Terms and Conditions
These terms govern your use of our website and our lead generation services. Please read them before using either.
- Last Update: July 2, 2026
1. Introduction and acceptance
These Terms and Conditions (“Terms”) govern your access to and use of pipelivo.com and the services Pipelivo provides, including outbound lead generation, inbound lead generation, and lead management (together, the “Service”). By visiting our website, starting a free trial, or purchasing any Pipelivo service, you agree to be bound by these Terms.
If you are using the Service on behalf of a business, you are confirming that you have the authority to bind that business to these Terms, and “you” refers to that business as well as to you individually. If you do not agree with these Terms, please do not use our website or our services.
2. Interpretation and definitions
2.1. Interpretation
Words with an initial capital letter have the meanings defined in this section. These definitions apply whether the term appears in the singular or the plural.
2.2. Definitions
For the purposes of these Terms:
“Company” (referred to as “Pipelivo,” “we,” “us,” or “our”) refers to Pipelivo, the business that operates pipelivo.com and the Pipelivo lead generation service.
“Service” refers to the Pipelivo website and the outbound, inbound, and lead management services we provide.
“Client” refers to a business that has purchased or is using Pipelivo’s services, also referred to as “you” in these Terms.
“Prospect” refers to an individual or business contacted through an outbound campaign run on a Client’s behalf, as defined further in our Privacy Policy.
“Account” means a unique account created for a Client to access and manage the Service.
“Campaign” means a specific outreach effort, marketing activity, or lead management engagement run for a Client under the Service.
“Content” means any material a Client provides to Pipelivo for use in a Campaign, including business information, branding, messaging preferences, and any existing contact list a Client supplies.
“Free Trial” means the limited, no cost introduction to the outbound service described in Section 5.
“Fees” means the amounts payable by a Client for the Service, as described in Section 7 and on our Pricing page.
3. Eligibility and accounts
The Service is intended for businesses and individuals acting in a business capacity, not for personal or household use. You must be at least 18 years old and able to form a binding contract to use the Service.
If you create an account with us, you are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately if you believe your account has been accessed without authorization.
You agree to provide accurate, current, and complete information when creating an account or purchasing the Service, and to keep that information up to date.
4. Description of services
Pipelivo provides three services, which a Client may purchase individually or together.
- Outbound lead generation, where we source and reach prospects on a Client's behalf through email, SMS, and cold calling.
- Inbound lead generation, where we build visibility and run campaigns across social media, paid advertising, and search engine optimization.
- Lead management, where we organize a Client's pipeline, manage follow up, and prepare proposals and quotes.
Full descriptions, deliverables, and current pricing for each service are available on our Outbound Lead Generation, Inbound Lead Generation, Lead Management, and Pricing pages. Where a conflict exists between this page and a specific quote or statement of work agreed with a Client, the specific agreement controls for that Campaign.
5. Free trial terms
We may offer a free trial of our outbound service, currently consisting of 300 SMS messages and 200 emails, sent to prospects we source, at no cost and with no credit card required.
- The Free Trial applies to the outbound service only and does not include inbound or lead management services.
- The Free Trial is limited to one per business. We reserve the right to determine eligibility and to end or modify the Free Trial offer at any time.
- Replies and results generated during the Free Trial are sent to you, but the Free Trial does not guarantee any specific number of replies, qualified leads, or outcomes.
- Continued use of the Service after the Free Trial requires a paid plan, as described in Section 6 and on our Pricing page.
6. Fees and payment
Outbound projects are billed as one-time fees per project or package, as shown on our Pricing page at the time of purchase. Inbound and lead management services are billed on a recurring monthly basis for as long as the service remains active.
All prices are shown in United States dollars by default, with the option to view pricing in Canadian dollars, euros, or British pounds for reference. The currency you are actually invoiced and charged in will be confirmed at checkout or in your service agreement.
You agree to pay all Fees associated with the Service you purchase. For monthly services, Fees are billed in advance of each billing period unless otherwise agreed. Late or failed payments may result in suspension of the Service until payment is received.
Fees do not include applicable taxes unless stated otherwise. You are responsible for any taxes associated with your purchase, other than taxes based on our net income.
one-time outbound projects are generally non-refundable once work has begun, and monthly services can be canceled for future billing periods with notice as described in Section 11.
7. Client responsibilities
To keep your Campaigns compliant, deliverable, and effective, you agree to the following.
- Provide accurate business information, sender identification, and any Content we need to run your Campaign.
- Review and approve messaging, offers, and Campaign details before we send outreach on your behalf.
- Ensure that your product, service, or offer is itself lawful, and that you have the right to market it.
- Respond to reasonable requests for information needed to keep a Campaign compliant, such as confirming a physical business address for email marketing.
- Not use the Service to promote anything illegal, fraudulent, or that violates the rights of others.
8: Acceptable use
When using the Service, you agree not to do any of the following.
- Use the Service to send unlawful, harassing, defamatory, abusive, threatening, or harmful messages.
- Use the Service to promote illegal products or services, deceptive schemes, or content that violates applicable advertising or consumer protection law.
- Provide us with a contact list obtained without a lawful basis, or ask us to contact individuals who have already opted out of communications from you.
- Attempt to interfere with, disrupt, or gain unauthorized access to our systems, other clients' campaigns, or our Service Providers' systems.
- Misrepresent your identity, your business, or your affiliation with Pipelivo.
- Resell, sublicense, or provide access to the Service to a third party without our written consent.
We may suspend or terminate the Service immediately, without refund, if we reasonably believe you have violated this section, since a single violation can affect deliverability and reputation for other clients as well.
9: Data and content ownership
You retain ownership of the Content and business data you provide to us, including any existing contact list, customer data, or business information. We use it only to deliver the Service, as described in our Privacy Policy.
Prospect data we source on your behalf as part of an outbound Campaign is provided to you as part of the Service. Once delivered, you are responsible for how you use, store, and further process that data, consistent with applicable law.
You grant us a limited license to use your Content solely to provide the Service, including to prepare, run, and report on your Campaigns. This license ends when your account is closed, except where we are required to retain information as described in our Privacy Policy.
10: Intellectual property
The Service, including our website, our brand, our processes, our templates, and any tools or software we use to deliver the Service, is owned by Pipelivo or our licensors and is protected by applicable intellectual property law. Nothing in these Terms grants you any right to use Pipelivo’s name, trademarks, or branding except as necessary to use the Service as intended. You may not copy, modify, reverse engineer, or create derivative works from any part of the Service outside of the deliverables provided to you as part of your Campaign.
11: Cancellation and termination
You may cancel a monthly service at any time by notifying us through our contact form. Cancellation takes effect at the end of the current billing period unless otherwise agreed, and you remain responsible for Fees already billed for that period.
A one-time outbound project generally cannot be canceled once work has begun, since it is billed and delivered as a defined package rather than a recurring service.
We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, fail to pay Fees when due, or use the Service in a way that creates legal, compliance, or reputational risk for Pipelivo or our other clients.
Sections of these Terms that by their nature should survive termination, including payment obligations for Fees already incurred, data ownership, intellectual property, confidentiality, disclaimers, and limitation of liability, will survive.
12: Disclaimers
The Service is provided on an “as is” and “as available” basis. While we work to deliver effective outbound and inbound campaigns and organized lead management, we do not guarantee any specific number of leads, replies, conversions, or sales, since results depend on factors outside our control, including your offer, your market, and prospect behavior.
We do not warrant that the Service will be uninterrupted, error free, or completely secure, though we take reasonable steps to maintain reliable service as described in our Privacy Policy.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
13: Limitation of liability
To the fullest extent permitted by law, Pipelivo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid to Pipelivo for the specific Service giving rise to the claim in the twelve months before the claim arose. Some jurisdictions do not allow certain limitations of liability, so some of the limitations in this section may not apply to you.
14: Indemnification
You agree to indemnify and hold Pipelivo harmless from any claim, loss, or expense, including reasonable legal fees, arising from your breach of these Terms, your violation of applicable law, or your Content, offer, or product being unlawful or infringing on the rights of a third party.
15: Third-party services and links
The Service may rely on or link to third-party tools and websites, such as payment processors, hosting providers, or platforms referenced in your Campaign. We are not responsible for the content, policies, or practices of third-party services, and your use of them is subject to their own terms.
16: Compliance and lawful use
We run Campaigns within current standards and best practices for outbound and inbound marketing, as described in detail on our Compliance page. You agree to work with us in good faith to keep your Campaigns compliant, including providing accurate information and approving messaging as described in Section 7.
17: Confidentiality
Each party agrees to keep the other party’s confidential business information private and to use it only as needed to perform under these Terms. This does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.
18: Changes to these terms
We may update these Terms from time to time. When we make changes, we will update the “last updated” date at the top of this page, and for material changes we will provide a more prominent notice or direct communication to active Clients. Continued use of the Service after changes take effect means you accept the updated Terms.
19: General provisions
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with any specific service agreement or statement of work you have with us, constitute the entire agreement between you and Pipelivo regarding the Service. Our failure to enforce any part of these Terms is not a waiver of our right to do so later.
20: How to contact us
If you have questions about these Terms, use our contact form and select the option that fits your request.
21. Related pages
These Terms work together with our Privacy Policy, which explains how we handle personal data, and our Compliance page, which describes the standards we follow when running outreach.