Frequently Asked Questions
Everything you need to know about our services, pricing, process, and how we work. If you do not find your answer here, book a free call and we will walk you through it.
- No commitment. Get a clear plan for your business in one 30 minute call.
General Questions
What does Pipelivo do?
Pipelivo is a done-for-you lead generation team. We help businesses get more customers in three ways: outbound outreach, inbound marketing, and lead management. With outbound, we find and reach your ideal prospects through email, SMS, and cold calling. With inbound, we bring buyers to you through social media, paid ads, directories, and SEO. With lead management, we organize your pipeline and prepare your proposals and quotes, so you close more of the leads you already have. You can use one service or combine all three.
Who is Pipelivo for?
We work with businesses that want more qualified leads but do not have the time, team, or systems to generate them consistently. That includes small and growing businesses, B2B companies, and agencies that want a reliable partner behind the scenes. Whether you need to fill an empty pipeline or simply stop losing the leads you already get, we build a service around your goals.
Do I need any marketing experience to work with you?
No. We handle the strategy, the setup, the tools, and the day-to-day work, so you do not need to know anything about campaigns, ad platforms, or CRMs. You tell us your goals and your ideal customer, and our team takes care of the rest. We keep you informed in plain language, without the jargon.
How do I get started?
The easiest way is to book a free strategy call, where we learn about your business and map the right approach for you. If you want to try our outbound service first, you can start a free trial with no card needed. Either way, there is no pressure and no commitment to continue.
Free Trial Questions
What is included in the free trial?
The free trial gives you 300 SMS and 200 emails on us, with no card and no commitment. We source the data, set up the campaign, and run the outreach for you, then route every reply straight to your team. It is a real, working sample of our outbound service, so you can judge the quality of the conversations before you decide to continue.
Is the free trial really free?
Yes. There is no card required and no obligation to buy anything afterward. The trial covers our work and the outreach itself. The only thing to be aware of is that some sending costs, such as SMS usage, are billed by third-party providers, and we will explain those clearly before anything goes out.
Does the free trial apply to every service?
The free trial covers our outbound service, specifically SMS and email. For inbound services like social, paid ads, directories, and SEO, and for lead management, the best first step is a free strategy call. On that call, we map a plan for your business, also with no commitment.
What happens after the trial ends?
Nothing automatic. When the trial finishes, you decide whether to move forward with a paid package, and there is no pressure either way. If you want to continue, we help you choose the package that fits your goals. If the timing is not right, that is completely fine.
Outbound Questions
Do I need to provide my own contact list?
No, and this is one of the most important things to understand about how we work. You do not bring a list. You simply tell us your ideal customer, your industry, and your target geography, and our team sources and verifies the prospect data for you. You never have to buy, scrape, or hand over a list of your own.
What does outbound outreach include?
Outbound covers three services: cold email, SMS, and cold calling. We handle the full process for each, from sourcing and verifying the data to setting up the infrastructure, running the campaigns, and routing the replies to you. You can run a single service or combine all three, depending on where your buyers respond best and how quickly you want results.
How is cold calling priced?
Cold calling is offered as an add-on, priced separately from the email and SMS packages. The reason is that calling is billed by the appointments booked or the calls made, rather than by message volume, so it does not fit neatly into the SMS and email tiers. We will give you clear pricing for calling based on what you need.
Are outbound packages one-time or ongoing?
Outbound packages are one-time projects, not monthly subscriptions. You buy the outreach volume you need, we run the campaign, and you only come back when you want to run more. This keeps things simple and lets you scale your outreach up or down whenever it suits your business.
Inbound Questions
Which inbound services do you offer?
Inbound covers four services: social media marketing, paid ads, directory advertising, and SEO. Social and paid ads put your business in front of buyers who are active and searching now, directories help people find you where they already look, and SEO builds organic visibility that compounds over time. You can start with one service or combine several.
Is ad spend included in the price?
No. Your package covers our work: the strategy, setup, management, and reporting. Ad spend is paid directly to the platforms, such as Google or Meta, so you stay in full control of your budget and only pay for the reach you choose. We help you decide how much to spend and make every dollar work harder.
Do I need my own ad accounts?
Either way works. We can set up fresh ad accounts and profiles for you, or work inside accounts you already have. We make sure everything is structured, tracked, and owned by you, so your data and history always stay with your business.
How soon will I see results from inbound?
It depends on the service. Paid services like PPC, social, and directory ads can start producing inquiries within days to a few weeks of launch. SEO works on a longer timeline, usually building over several months, but it lowers your cost per lead the longer it runs. We are clear about the expected timeline for each service from the start.
Lead Management Questions
What does lead management include?
Lead management covers everything that happens to a lead after it arrives. We organize and maintain your CRM, track every lead through your pipeline, keep follow-up consistent, and prepare your proposals and quotes. The goal is simple: make sure no opportunity slips through the cracks and that more of your leads turn into closed deals.
Which CRM do you work with?
We work with most popular CRMs, and if you do not have one yet, we can recommend and set one up for you. The goal is to fit your existing process rather than force you onto a new tool you do not want. We organize your pipeline, clean your data, and keep everything current.
Do you replace my sales team?
No. We handle the organization, tracking, follow-up, and the proposals and quotes, so your team is free to focus on the conversations that actually close deals. You stay in control of every relationship. Think of us as the support system that keeps your pipeline clean and your deals moving.
What if I do not have a CRM yet?
That is fine. We can set one up from scratch, structure your pipeline, and get it ready to use, so you start with a clean, organized system instead of a spreadsheet. You keep full ownership of the CRM and everything in it.
Pricing and Billing Questions
Can I see prices in my own currency?
Yes. Prices are shown in USD by default, and you can switch the display to CAD, EUR, or GBP using the selector in the menu. The amounts update live across the whole site, so you can see what each package costs in the currency that matters to you.
Why are some services one-time and others monthly?
The billing model matches the nature of the work. Outbound is a one-time project, since you buy a set volume of outreach and we run it. Inbound and lead management are monthly, because campaigns and pipelines need consistent attention to keep producing results. You can scale any plan up or down as your needs change.
Can I combine services from different areas?
Yes, and many clients do. Outbound and inbound fill your pipeline, and lead management helps you close what comes in, so they work well together. We will help you build the right mix for your goals, and you can always add a service later as you grow.
Do I pay through the website?
No. There is no checkout on the site. You see the price, then start a free trial or book a call, and we handle everything from there. This keeps the process personal and lets us tailor the package to what you actually need.
Process & Working With Us
How involved do I need to be?
Very little. You share your goals and approve the direction, and our team handles the rest. We keep you updated, but you do not have to run campaigns, manage tools, or chase reports. Most clients spend a little time at the start and then let us do the work.
How long until everything is set up?
Most services are ready to launch within a few days, once we understand your goals and finish the setup. Some services, like SEO, build over a longer period. We will always give you a clear timeline before anything goes live, so you know exactly what to expect.
Will I have a point of contact?
Yes. You get a dedicated point of contact who knows your account, answers your questions, and keeps you informed as things progress. You will never be left wondering what is happening with your campaigns.
How do you report on progress?
You get clear, regular reporting focused on the numbers that matter to your business, so you always know what your investment is bringing back. We report in plain language and are happy to walk you through anything you want to understand in more detail.
Compliance & Data Questions
How do you handle compliance?
We run every campaign to current industry standards and best practices, including the platform registration and configuration that messaging requires, and we work within the relevant guidelines for messaging and email. This protects your sender reputation and helps keep your outreach deliverable and reliable.
Who owns the data and accounts?
You do. Whether it is your CRM, your ad accounts, or the prospect data we work with, you keep ownership and access. We set things up so your business retains everything, even if you ever decide to stop working with us.
Is my information kept confidential?
Yes. We treat your business information and your customer data as confidential, and we handle it with care. Your data is used to run your campaigns and manage your pipeline, and nothing else.
Still Have Questions?
Book a free strategy call and we will answer everything, then map the right approach for your business. No commitment, and no pressure.
- No commitment. Get a clear plan for your pipeline in one 30 minute call.